• Deliver enterprise remote support for global customers across distributed storage and file replication platforms in hybrid environments.
• Build PowerShell and Bash tooling to automate operational workflows, appliance administration and routine diagnostics.
• Own configuration, monitoring and troubleshooting of complex hybrid and distributed environments with demanding availability and performance requirements.

• Maintained hybrid cloud infrastructure across EMEA using Azure Virtual Networking, NAT gateways and Entra ID.
• Deployed and supported multiple applications in Azure App Services using GitHub and Visual Studio Code workflows.
• Administered Intune MDM and endpoint protection for 850+ users, working closely with SecOps to implement Zero Trust and RBAC policies.
• Oversaw Palo Alto Prisma, NGFW and GlobalProtect VPN to keep remote and office connectivity secure and reliable.
• Provided VIP, out‑of‑hours support to C‑suite executives to safeguard business continuity.
• Led a strategic Zoom‑to‑Teams migration, saving approximately £120k annually, and delivered a £45k AV upgrade for the Wimbledon office.
• Authored ISO 27001‑aligned documentation adopted for audits and runbooks.

• Delivered escalation support for Microsoft Exchange, Hyper‑V, routing, DNS, DHCP and Windows Server.
• Provided VIP support and contributed to network switch upgrades, Wi‑Fi improvement and AV system stability.

• Managed Aftercare services for AV and smart‑home clients, running helpdesk triage, scheduling, invoicing and remote support.
• Installed and configured Draytek and UniFi networks, VPNs, SSH and dynamic DNS, plus Azure VMs, Hyper‑V, Microsoft 365 and Control4 automation.
• Implemented cybersecurity policies and RBAC while centralising communication platforms and Microsoft‑based workflows.
• Configured Starlink VPN under CGNAT and supported complex Control4 and AV deployments.

• Delivered 1st–3rd line support across Microsoft 365, Windows Server and Azure, including office moves and network deployments.
• Managed cloud CCTV, firewall policies and remote helpdesk operations, with exposure to Linux Bash scripting and endpoint protection.

Built strong customer‑facing, operational and creative skills across betting, music production and retail environments—laying the foundation for clear communication, stakeholder management and commercial awareness in later IT roles.